nscglobal - News

nscglobal Managed Support has helped organizations saving up to 40% - read how

January 30th, 2009

In the present climate, reducing costs is a critical focus. nscglobal is helping organizations achieve support savings of up to 40% against vendor maintenance, with tailored solutions offering greater flexibility and the right service levels and greater flexibility.

$3m Saved - Read the case study here.

$1m Saved - Read the case study here.

Vendor maintenance support is an expensive insurance policy you hope you don’t have to rely on too often. For organizations with large IT estates, the challenge is to reduce costs, but without a loss in quality you’re only likely to discover when you most need it.

So what are the Support challenges?
It’s not just about cost though, organizations are facing a number of key challenges that their support solution must address:

Cost Reduction	- Increasing pressure to reduce Opex as well as Capex. - Need to run equipment for longer, causing end of life support issues.
Lack of Flexibility	- Vendor support which cannot be tailored in line with the business. - Inflexible vendor support processes – need for a serial number before the incident process can be started.
Operational complexity	- Complexity of supporting multi-vendor environments. - Estate and inventory management - Tracking removals and double coverage of equipment

Have your cake and eat it?
So is it possible to make significant savings, whilst meeting all the challenges of a demanding support environment?

nscglobal’s Managed Support service has helped many world-class organizations benefit from significant cost savings, and receive high quality support offering greater flexibility than direct vendor support. Here’s how we help:

Up to 40% cost savings – By delivering the right level of support using a nscglobal in-house and vendor support, we’ve realized savings of up to 40% against Cisco SmartNet.

Tailored to business impact – We offer bespoke support solutions designed around your business impact, not a “one size fits all”. Our capabilities range from next business day to 2 hour on-site 24 x 7.

Multi-vendor – Experience, skilled and accredited, nscglobal enables customers to consolidate multi-vendor estates under a single support agreement. Simpler to manage, simpler to operate. Read more about our strategic partners.

Global – nscglobal offers you the opportunity to consolidate providers and deliver a single consistent support solution across the world. We are delivering support to more than 140 countries.

Simple and flexible – We’re here to solve your problems, not create them. You won’t need a serial number to start the process. We offer a single number, easy to operate support model. And as your business changes, we’re happy to change with you.

Service Managed – We ensure you get the best from the service, from ensuring a pain free low-risk transition with a project management resource. Portal access for real-time incident information and inventory management. To regular service performance reporting.

Find out more

Download the brochure - Find out more about the

nscglobal Customer Portal Data Sheet.pdf

Case study – Found out more about where we’ve made multi-million dollar savings for customers.

Contact us – either via your nscglobal account manager, or contact us here.

nscglobal acquires PING, a US network integrator

July, 5th 2010

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