nscglobal - NSuranCe Managed Services

NSuranCe, nscglobal’s Managed Services portfolio delivers greater pro-activity, management and control for communications infrastructure, and the agility to react quickly to changing business needs. The portfolio includes:

Managed Telephony
Managed Network

Managed Server
Managed Security

The result enables organisations to focus on what’s important, whilst enjoying a highly quality, cost effective managed infrastructure, which deliver reduced over-heads and capital expenditure.

We expect to deliver an entirely bespoke solution using the following capabilities:

IP Estate - Including the infrastructure for a recurring fee rather than up front capital investment. This may be existing or new infrastructure.

Maintenance - Providing break-fix support, service desk and management and web portal reporting.

Monitoring - Delivering pro-active infrastructure, service or application monitoring, real-time web portal reporting and escalation management.

Management - Fault resolution, web portal advanced reporting and service delivery reporting.

Optimisation - Longer term trend reporting, analysis, remedy, and capacity management.

Benefits

Agility – nscglobal’s approach offers complete agility. Change the make-up of the service over the contract life to add, remove, upgrade or downgrade elements.

Capex Management - Transform capital expenditure into a predictable operational expense.

Cost Control - With a constant focus on managing costs and delivering greater value with the same resources, NSuranCe combines high levels of service management, with the cost benefits of using a shared service management infrastructure.

Bespoke - Every business is different. We expect to tailor the service to fit around your specific business requirements.

Easy to manage - NSuranCe provides a defined level of service for an agreed cost. Management and reporting is simple, through a single consistent service interface via web portal, phone, or in person.

Focus on what’s critical - NSuranCe is designed to focus on what’s important to your business. We place the same importance on the availability of a critical location, or business application as you do.

Features

	Management Portal - Web portal to access services including support tools, support tracking, performance management reporting, real-time status information. Learn more about our portal here (CLICK TO SUPPORT PORTAL PAGE)
	24 x 7 Customer Service Centre - nscglobal’s service centre takes responsibility for ensuring the availability of your service, as well as managing faults and service requests.
	Skilled Engineering Resource - Nscglobal has a deep pool of skilled engineering resource which will design and build your service, and provide the on-going support to ensure you have the highest quality service 24 x 7.
	Security Management - Securely configured management environment, including secure private connection to customer environment.
	Monitoring and Management Application - Sophisticated suite of tools with provide power to monitor and alarm service performance at the hardware, service or application layer. Customised around what’s important for our customers.
	Service Management - Providing you the information to review service performance including; monthly or quarterly service performance reporting with client management team, strategic reviews to ensure the service best meets your needs.