Customer Service Portal
nscglobal's Customer Service Portal is an integral part of the services we deliver to our customers. Included at no cost, and as part of any nscglobal service, the portal offers a high degree of visibility, and enables customers to ensure they get the best from nscglobal services. The portal provides:
- Single view of all service related information
- Real-time views on critical service information
- Manage and track incidents in real-time
- Access to asset database
- Order tracking
- Quote management and order
- User account self-administration
The portal is designed for simplicity, and enables the user to easily access, filter, search and download data.
Single DashboardSummary page to quickly help customer understand the overall "service health" including platform availability for managed services, open incidents and orders.
Real-time Incident Management
- Access to all incidents, both open and historic
- Real-time access to nscglobal incident management system
- Filter and sort to track open and closed incidents and changes
- Access to ticket detail and updates
- Raise new tickets and changes.
Manage Asset Information
- Access to database of all customer assets
- Asset details, location, and support information
- Searchable criteria including serial number, manufacturer, location, and support expiry
- Downloadable to Excel sheet.
Real-time Performance Reporting
- Understand real-time service performance for managed services
- Configurable monitoring
- Overall key health to individual device and service health indicators.
- Detailed performance history cover utilization and performance, alarms, and thresholds.
Track Orders
- Access to all customer orders
- Track order progress including shipping information
- Searchable criteria including order number, ship to address, and item.
- View order detail by line item.
Quote Management and Order
- Request and receive quotes via portal interface.
- Track quote request progress and responses.
- View details of quotes
- Place orders against quotes
- Search quotes including on reference, status, date.
Track Orders
- Access to all customer orders
- Track order progress including shipping information
- Searchable criteria including order number, ship to address, and item.
- View order detail by line item.
Quote Management and Order
- Request and receive quotes via portal interface.
- Track quote request progress and responses.
- View details of quotes
- Place orders against quotes
- Search quotes including on reference, status, date.
User Self-Administration
- Customer self-administration of user accounts.
- Allocate user rights by function e.g. incidents, assets, orders, performance reporting.
- Manage user contact and password details.
User Self-Administration
- Customer self-administration of user accounts.
- Allocate user rights by function e.g. incidents, assets, orders, performance reporting.
- Manage user contact and password details.
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