nscglobal's Customer Service Portal is an integral part of NSuranCe, our range of managed services. The portal enables our customers to perform a range of network management and administrative tasks, quickly and securely. It helps them to get the most from their investment in IT.
DashboardAn easy to use dashboard that places the most important information at your fingertips. From an intuitive point and click service map, to key service performance elements, incident status and tracking, and upcoming maintenance.CapabilitiesIncident ManagementSubmit trouble tickets and get status reports automatically. View all tickets, histories, details, and filter details using multiple criteria. Change Requests Submit change requests on-line to expedite the change management process. Performance Reporting Optimize the performance of your IT services by analyzing real-time and historical information about the performance of your network devices, services and applications. Access real-time monitoring statistics for your services and track any threshold breaches. Service Reporting Understand the overall performance of your service by accessing your service management reports, detailing service level summaries and outage information. Service Information Understand the configuration of your service and service related information including your network configuration diagrams, updated as your service evolves, support and escalation information, and your service and service level documentation. |
